Scheduling FAQs

Gracie receiving acupuncture from Dr. ErwinHere are some tips to help you schedule:

Frequently Asked Questions

When can I reach you?

Phones are monitored Tuesdays-Fridays from 10am-6pm. If you reach the voicemail during this time, it is likely because we are at an appointment. Please leave a detailed message and we will call back as soon as we can. All messages will be returned within 24 hours at the latest.

When are appointments available?

Appointment hours are based upon your needs and are not necessarily restricted to the phone hour times. We do try to work with your schedule and accommodate your needs as best we can. However, we are not always available on an emergency basis. If you feel you may need our services in the future, we encourage you to reach out to us sooner than later. This will enable us to answer any questions you may have and also allows us to "keep you on our radar" so we can better serve you. We know sometimes the phone call is hard to make. E-mail is a fine way to open the conversation, too, if it is easier!!

What about nights, weekends, holidays and emergencies?

Nighttime, weekend, and holiday appointments are available but must be pre-arranged. Phones are not monitored regularly during these times. If you have an emergency during these hours, you can consult with your family veterinarian or the following 24 hour emergency facilities:

  • The Life Centre in Leesburg, VA:
  • The Hope Center in Vienna, VA:
  • SouthPaws in Fairfax, VA:
  • Regional Veterinary Referral Center in Springfield, VA:

What areas/locations do you service?

We service Loudoun County. If you live outside of this area, you may still contact us to see if we are able to help you. If not, we may be able to refer you to someone who can. Additional service providers that may cover areas out of our range can be found at the following:

Do you service areas outside of Virginia?

We are not licensed to practice in West Virginia, Maryland, or DC. Please consult with Friendship Animal Hospital or consult the In Home Pet Euthanasia Directory for service providers in your area.

Do you provide general veterinary care?

We are not equipped to provide general veterinary care (i.e. vaccines, general wellness visits, sick visits for otherwise healthy pets, etc.). However, we will be happy to assist you with your pet's acupuncture, pet rehabilitation, or pain management needs. When the time comes, it will be an honor to also assist with hospice care or home euthanasia and to help you through this difficult time.

What are your fees?

Our basic fees are as follows (please note that if you live outside of Loudoun County, there may be an additional travel fee. Additional fees may also be applied to weekend or holiday hours):

  • Initial acupuncture/rehabilitation consult with Dr. Erwin: $195
  • Follow up acupuncture/rehabilitation consult with Dr. Erwin: $100
  • Initial rehabilitation or massage therapy visit with Kasey: $175
  • 60 minute rehabilitation or massage therapy visit with Kasey: $125
  • 45 minute rehabilitation or massage therapy visit with Kasey: $100
  • 30 minute rehabilitation or massage therapy visit with Kasey: $75
  • Hospice intake visit: $150
  • Housecall and euthanasia: $300
  • Housecall and euthanasia (weekend or holiday): $350
  • After hours fee (after 6pm on weeknights): $50
  • Cremation without return of your pet to you: $100
  • Cremation with return of your pet: $300
  • Travel fee within Loudoun County only: $50
  • Travel fee for greater than 10 miles of the Companioning Center: $50